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Wimpy Complaint



SUPPLIER Wimpy INDUSTRY Restaurant
BRANCH/AREA Mall @ Reds COUNTRY South Africa
TIME / DATE 09:57 Mon 8 Mar PERSON RESPONSIBLE Manager
CUSTOMER tirat View all reports by user
0
2
PROBLEM Bad Service
HEADLINE Service, Order & Biliing - All went Wrong
THE INCIDENT
Wed 30 Nov

 I went to eat at Wimpy on Sunday 07 March and had the worst experience ever. Firstly, it took over 30 minutes to get my order. In that time, the people sitting in front of me ate and left. The next customers that arrived, had their meal delivered to their table whilst I still waited. When asking our waiter what's the delay, he said the kitchen lost his order and are making it ASAP. When we get our order, it's wrong. I then asked to speak to the manager (Vincent) and he apologised and said he would sort it all out. We eventually got our right order. Apparently, the waiter took down our order incorrectly. When we got the bill, we were billed for the incorrect items (which was more) and then had to wait to get that sorted. I also had to go back to get my kid his 'Toy' that comes with a kiddies meal that I never got.

I am really dissapointed with Wimpy (Mall @ Reds) as I have never in my life had such bad service; even after speaking to a manager who promises that he will 'Handle it from now'
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SUPPLIER RESPONSE
Time: 09:05:24
Thu 11 Mar 10

Hello tirat,

Wimpy would like to take this opportunity to apologise for the service levels you experienced at the Wimpy Mall @ Reds . We consider all issues regarding service very seriously. Please be assured that we are constantly training our staff in order for them to present you, the customer, with the very best service possible. We have sent your complaint to the Franchise Manager of the store in order to be made aware of this issue so that it can be rectified. We value your support and appreciate your feedback as it allows us to constantly strive for service excellence.

Kind Regards,
Lindiwe Mbatha
Wimpy Marketing

CUSTOMER'S FEEDBACK
Time: 11:47
Thu 11 Mar 10		 Quite impressed: I'm impressed I got a response back.

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